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Store Policies

Returns

1. All Returns must be received with 30 days after purchase.
2. All return must be approved by Gods411 shipping department. Please contact Gods411 through your auction for a return authorization number.
3. Return must be shipped to: Gods411 Attn. Returns Department - 830 Discovery Ave SE - Ocean Shores, WA - 98569.
4. Please write RA# on outside of package.
5. Returns after 30 may be accepted at the discretion of Gods411, however Gods411 sellers fees will be deducted from the buyers return dollar amount.

Returns: Item not wanted

1. If the buyer does not want the item order, or buyer ordered the wrong item, any reason other than Gods411 fault, Gods411 will happily accept the return. The above "Return" rules apply, please refer to them.
2. Buyer is responsible for shipping fees back to Gods411.
3. Shipping insurance and tracking is encouraged. If product is lost in transit back to Gods411, it is the buyer's loss.
4. Once item is received by our returns department, a credit or replacement will be sent.
   1. If a replacement is wanted, buyer will need to pay for shipping of new product.
   2. If credit is wanted, monies will be given less the original shipping charges.

Returns: Damaged/Mis-Shipments

1. If item shipped is damaged or is a mis-shipment, Gods411 will quickly take care of the mistake.
2. Please refer to "Return" rules outlined above.
3. All products must be shipped back to Gods411; item/s must be received and accepted before replacement item can be shipped out.
4. Gods411 will pay for the shipping fees of the product back to Gods411.
5. After old item/s are received, replacement item/s will be shipped out within 24 hrs.

Returns: Software

1. Gods411 does not accept returns for open software. If the product is unopened and sealed, please refer to our "Returns" policies.
2. If the product is damaged, Gods411 will exchange it for the exact same product that was purchased.

Shipments, Discounts

1. Gods411 offers shipping discounts.
2. Discounts are as follows:
   1. For a flat rate (Pre-set shipping amount) Buyer pays the highest shipping amount plus $1.50 for each additional item.
   2. For calculated (Prices set upon weight of products) eBay will add the weight of the products purchased together, then calculate with USPS for shipping amount.
3. Shipping discounts do not apply to auctions or closeout items.

Shipments, Domestic

1. All orders will be shipped within 24 hrs. of payment. International orders do take extra time, please see our international policy.
2. Orders placed and paid for by 12pm eastern time will be shipped the same day.
3. No shipments are made on weekends or holidays.
4. All orders shipped include a tracking number, which is e-mailed to buyer.
5. Shipping times vary from season to season, and buyer's destination address. Please visit www.usps.com or www.ups.com for estimate shipping times.
6. USPS estimate shipping times:
   1. Media Mail - 2 to 9 USPS working days
   2. First Class Mail - 2 to 5 USPS working days
   3. Priority Mail - 2 to 3 USPS working days.

Shipments, Express Mail

1. Gods411 has the ability to ship using USPS Express Mail and UPS Next Air and 2nd Day Air.
2. Gods411 cannot guarantee that the product will be shipped the same day that it is ordered.
3. Gods411 uses these services as a service instead of a guaranteed arrival date. We will be happy to quote you on these services and a ETA delivery time. Please contact us.

Shipments, International

1. All shipments outside the United States will 1 week extra time to process. Our warehouses do not ship internationally, so we bring the order into our offices to ship.
2. Orders shipped internationally are shipped via USPS Priority Mail. Priority Mail is more expensive, but we have been having troubles with First Class Mail being lost. First Class is not trackable, Priority is trackable.
3. Buyer is responsible for all custom fees into their country. If you have any question about fees, please contact your local custom agency.
4. Average shipping time for Priority Mail is 6 to 10 days to major destinations.

Shipping Charges

1. Shipping charges are figured off the actual weight of the product plus the materials needed in shipping the item. ie. Boxes, envelopes, peanuts, labels, delivery confirmation, ect.

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